This is a notes page, extended with tips & tricks. This page is not really documentation, just stuff for me to remember. Sometimes things will get removed from these pages and turned into real documentation, sometimes not. You might find these notes to come in hand, maybe not. For me, it's just things I don't want to forget.
The addition, modification or removal of approved, supported or baselined hardware, network software, application environment, system, desktop build or associated documentation.
Process of controlling Changes to the infrastructure or any aspect of services, in a controlled manner enabling approved Changes with minimum disruption.
Component of an infrastructure – or an item, such as a Request for Change, associated with an infrastructure – which is (or is to be) under the control of Configuration Management. CIs may vary widely in complexity, size and type – from an entire system (including all hardware, software and documentation) to a single module or a minor hardware component.
The process of identifying and defining the Configuration Items in a system, recording and reporting the status of configuration Items and Requests for Change, and verifying the completeness and correctness of configuration items.
A database which contains all relevant details of each CI and details of the important relationships between CIs.
Any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to or a reduction in, the quality of that service.
Unknown underlying cause of one or more Incidents
Discussion